Love Hibachi FAQ - Answers to Your Hibachi Catering Questions

What can I expect after Booking?

After you reserve your time online you will: Receive a confirmation email(Check spam or verify whether your email address is correct if not receiving it). Our booking manager will reach out to you at least a week before your party date to finalize all details, including menu and price but you can also contact them directly anytime before that.
Can you Explain the Travel Fee?

The first 20 miles to your party location! It's $2 per mile after the first 20.
Can I Have More Details on Kids Prices?

The Kids price is for ages between 6-12 years old. 13 and older is adult price. Age 5 and under eats free! They get 1 protein and about 1/4 cup of rice.
Are These Parties Kid Friendly?

Yes 100% Our parties are fun for the whole family! Chefs are very talented and can tailor the experience to be even more kid and family friendly. Just let the reservations manager know after booking.
What is on the Menu?

Each guest gets: Choice of 2 Proteins Chicken, NY Strip Steak, Shrimp, Scallops or Salmon, Tofu or Vegetarian Options. Lots of Sake (21+) Fried Rice Fresh Cooked Vegetables Side Salad Signature Sauce. Food upgrade options: * Filet Mignon (+\$5.00) * Lobster Tail (+\$10.00) * Appetizers: Gyoza (+\$10.00) (6 pcs) * Appetizers: Edamame (+\$5.00) * Stir-fried noodles (+\$4.00) Additionally, you can choose sushi or buffet options. Please contact customer service for the menu if needed.
What if I need a third protein or more?

Typically, each guest selects two proteins from the following options: Chicken, NY Strip Steak, Shrimp, Scallops, Salmon, or Tofu. You can also choose Filet Mignon or Lobster Tail as substitutes for any of the proteins. If you’d like to offer a third protein to your guests, the pricing for the third option is as follows: Filet Mignon: +$15 per person Lobster Tail: +$15 per person Any additional protein (Chicken, NY Strip Steak, Shrimp, Scallops, Salmon, or Tofu): +$10 per person
What does the total cost include?

Your total includes: ***1. Base Cost: $60 per adult, $30 per child, with a $600 minimum. (The base price includes each guest’s choice of two complimentary proteins, plenty of fried rice, vegetables, salad, sauces, and unlimited sake—enough to satisfy your appetite.) ***2. Optional food upgrades: Filet Mignon (+$5/portion), Lobster Tail (+$10/portion), Noodles(+$4/portion), add appetizers: gyoza $10 (6pcs) or add appetizers: edamame $5, sushi of 13 types(starting at just $44/portion) ***3. Travel Fee: The first 20 miles are free; after that, it’s $2 per mile. *Please note: The above costs do not include tips, which will be paid directly to the chefs after the party. We recommend tipping 20-35% of the service cost (Base Cost + Optional Food Upgrades). Much appreciated in advance!
How do I use a coupon?

Enter your coupon code in the PROMO CODE field on the booking page. These codes are usually general coupons from our partner channels. Please note: tiered discounts are applied automatically based on the number of adult guests. General coupons can be combined with tiered discounts.
What’s the deposit for when booking on your site?

We require a $216 payment at booking, which includes a $200 deposit plus $16 in sales tax and Stripe processing charges. After your party, the chef will deduct $200 from your final bill.
Can you explain tax and payment processing fee?

①Love Hibachi acts solely as a marketplace platform providing booking and facilitation services. The portion of the party fee attributable to the independent service provider is subject to applicable sales tax based on the location where the service is performed, and shall be reported and paid by the service provider in accordance with applicable law (if applicable). ②Travel fees represent the chef’s transportation and time costs and are generally not subject to sales tax. The tax treatment of travel-related charges may vary by jurisdiction and shall be determined in accordance with local regulations. ③A payment processing fee of approximately 3% will be charged by the third-party payment processor for all online payments(2.9% + 30¢). This fee is not collected by Love Hibachi. To avoid this processing fee, we recommend paying the remaining balance in cash on the day of the event.
Do you Offer Table and Chair Setup?

Sorry, we do NOT offer setup service for the parties. We suggest that you choose a table and chair rental company locally.
How Do I Setup Tables & Chairs?

We recommend its setup so that the chef is up front of the party where everyone can see them. Two 8’ rectangular tables arranged in L shape, and can sit about 10 people. Three 6’ rectangular arranged in U shape and, can sit between 12 and 15 people.
Can you Accommodate Dietary Restrictions?

Yes, we can accommodate most dietary restrictions upon request, which include but are not limited to:Vegan, Vegetarian, KeGluten-free, Dairy-free, Halal, Kosher. Its very important you let your reservation manager know the exact restrictions before the party.
Do You Have Insurance?

If you or your venue manager require insurance, we can recommend a platform where you can purchase party insurance: https://www.theeventhelper.com/. Please select the appropriate insurance based on your party type. For small events, the cost typically ranges from $60 to $100. Feel free to contact our customer service team, and we can offer to subsidize part of the cost. Please note that we do not have any partnership with this insurance company. We’re recommending it solely for your convenience, based on positive user reviews found online.
Do the chefs cook indoors?

Our service is best suited for outdoor areas such as backyards, terraces, and balconies, but indoor cooking is also possible as long as there are high ceilings and good ventilation in the cooking area.
Do you offer Upgrades?

Yes! As part of the regular menu all guests get 2 protein choices and all the sides but we also offer some additional upgrades with extra purchase. Upgrade to Filet Mignon $5. Upgrade to Lobster $10. Add appetizers: gyoza $10 (6pcs). Add appetizers: edamame $5. Add Noodles $4.
How Do I Book?

On the homepage, click “Book Now” (or select your region from the navigation bar) and choose your county. This will take you to the booking page for that location. Once there, you’ll be prompted to select date and time. Afterward, enter your contact information—name, phone number, and email address are required fields. Be sure to review your entries carefully to ensure accuracy. Next, provide the party details, including the event address, guest composition, food preferences, party occasion, and how you heard about us. Fields marked with an asterisk (*) are mandatory and must be completed, while fields without an asterisk are optional. Lastly, agree to the service terms. When you’ve filled out all the required fields, click “Confirm Appointment.” The page will briefly load for 3–5 seconds before redirecting you to the confirmation page
Can I Get an Estimate?

Yes! We have an automatic estimator that will get you very close to your price. You can run the estimator here(Find it easily on our homepage by clicking "FREE ESTIMATE" button): https://www.lovehibachi.com/evaluate/index.html
Can I provide my own proteins?

Due to insurance and pricing requirements, the chefs do not cook any outside protein or food at this time.
What time will the chef arrive?

The chef will try to arrive approximately 15-30 minutes prior to the reservation time. Our set-up process is usually very easy and only takes a few minutes.
Do I Need to Tip the Chef?

Gratuity goes directly to the chef and is greatly appreciated! We suggest give service cost(Base Cost + Optional food upgrades) 20-35% tips
Can you Tell More About Fees?

All fees are included in price per person except for chef gratuity, possible travel fee and optional upgrades. Cash is accepted and preferred in all locations. To be paid after the party, some locations accept other forms of payment like Stripe or Credit Card. Contact us for the specific payment options offered at your location.
What if someone does not eat meat?

The chefs can provide tofu to meet Vegetarian and Vegan needs. The price per person does not change. Besides, chefs will supplement their dishes with additional extras on cooked veggies etc.
What Should I Prepare for My Party?

You should arrange for a clear area for our grill: 68.3" L x 27.5" W x 41.3" H and setup your tables, chairs, silverware, large plates, salad plates, drink cups and any beverages you want to drink besides sake (which the chefs bring plenty of!)
Can I See What the Experience is Like?

Yes! We have hundreds of videos posted from happy customers online. The best place are Tiktok and Instagram to get a feel of what the experience is like. (social media links are in the footer section of our website) You can also find our guests videos in our media page. Easily find it on our site navigation: https://www.lovehibachi.com/media/index.html
Can you offer sushi?

Yes, the chefs can make 13 types of sushi rolls: 1.Kyoto To The Bay：Select 5 Rolls -Alaskan Roll，California Roll，Chili Shrimp Roll，Las Vegas Roll，Philadelphia Roll，Yellow submarine，Godzilla，Spicy Salmon Roll or Spicy Tuna Roll 2.Sushi Garden：Comes with-Seaweed Salad，Shrimp Nigiri， Salmon Nigiri，California Roll， Philadelphia Roll，Spicy Tuna Roll，Rainbow Roll 3.Tokyo Platter：Comes with-Shrimp Nigiri，California Roll，Spicy Tuna Roll，Rainbow Roll 4.Samurai Platter：Comes with-California Roll，Spicy Tuna Roll，Spicy Shrimp Roll，Tuna Nigiri，Salmon Nigiri，Shrimp Nigiri 5.California and Spicy Tuna Roll Tray 6.Rainbow and California Roll Tray 7.Rainbow and Spicy Tuna Roll Tray 8.California Roll Tray 9.Rainbow Roll Tray 10.Philadelphia Roll Tray 11.Spicy Shrimp Roll Tray 12.Spicy Tuna Roll Tray 13.Avocado And Cucumber Roll Tray
What are the meal pricing and rules?

Meal Rules by Age Group A. Adults (13+ yrs) & Older Children (6-12 yrs) ① FREE Protein Allowance 2 Standard Proteins per person (Chicken, Steak, Shrimp, Scallops, Salmon, Tofu) Default: Chicken + Steak (if no selection) ② Upgrades/Extras Premium Proteins: +$5 (Filet Mignon) / +$10 (Lobster Tail) 3rd+ Proteins: $10/standard, $15/premium Sides/Sushi: Regular pricing applies ---------------------------------------------------------- B. Young Children (5 yrs & under) ① FREE Protein Allowance 1 Protein (Standard or Premium) ② Restrictions No sides/sushi allowed Additional Proteins: Not available
What’s the recommended layout for the party?

We recommend a U-shaped setup with a gap for the chef’s workstation, allowing all guests to watch the cooking performance. We suggest using 8-foot tables, each seating 4-5 people.
Can guests choose different proteins?

Yes, each guest can choose 2 proteins, and each person’s choice can vary. Chefs can cook and serve different proteins separately to ensure everyone is satisfied.
Can the balance payment be made in cash? Can I pay in advance?

Yes, the remaining balance can be paid in cash after the party. You can also pay in advance via Stripe by contacting us for the payment link. Stripe accepts most credit cards.
What if the number of guests is less than 10?

All parties generally start with at least 10 adults or a minimum spend of $600. If you don’t meet this standard, you can select like chicken, NY strip steak, shrimp, scallops, salmon or tofu to reach the total. Contact us at questions[at]lovehibachi[dot]com for a customized plan.
Is the deposit amount the same for all orders?

Yes, regardless of whether your order is a few hundred dollars for a small event or several thousand dollars for a large party, we only require a $200 deposit. A small additional fee applies to cover sales tax and Stripe processing charges.
Why is a Deposit Required?

<<<<1. Reservation Confirmation: The deposit ensures that your preferred date and time are reserved exclusively for you. This allows the chefs to allocate the necessary resources, including chefs' schedule, ingredients, and equipment, to make your event seamless. <<<<2. Preparation Costs: Hosting a hibachi party requires the chefs to purchase fresh, high-quality ingredients and prepare specific setups tailored to your event. The deposit helps the chefs cover these upfront costs. <<<<<3. Commitment Assurance: Requiring a deposit helps minimize last-minute cancellations and ensures a commitment from both sides, allowing us to plan effectively and avoid missed opportunities to serve other customers.<<<<4. Easy Balance Management: The deposit is deducted from your total cost, making the final payment after your party more manageable.<<<<5. Custom Services: If you request special upgrades or dietary accommodations, the deposit helps the chefs confirm these customizations and make the necessary arrangements. By paying the deposit, you’re helping the chefs provide the best possible experience for your event. Thank you for your understanding and cooperation! If you have further questions, feel free to contact us at questions[at]lovehibachi[dot]com.
What precautions are in place to prevent fire hazards?

Chefs follow strict safety protocols, including: ①Performing leak checks on propane tanks before use. ②Keeping a safe distance between cooking equipment and flammable objects. ③Ensuring proper ventilation when using propane-powered appliances. ④Bringing a portable fire extinguisher to every event for added safety. ⑤We also work closely with the chefs to ensure they are always vigilant about potential risks and act quickly in the rare case of an emergency.
How does Love Hibachi ensure its cooking equipment is safe to use?

The chefs exclusively use Blackstone griddles and AmeriGas propane tanks, which are well-known for their safety and reliability. The propane tanks are regularly inspected, and the chefs perform thorough safety checks before and after each use. The equipment is designed with built-in safety mechanisms to minimize risk.
When is the deadline to confirm the party menu (protein list)?

The deadline is 3 days before the party. If not received, we’ll default to chicken and steak, our most popular choices.
What's your Cancellation Policy & Weather Policy?

We offer a 48-hour full refund guarantee. Cancel at least 48 hours before your event, and we’ll refund your deposit with no questions asked. Rescheduling is free with 48-hour notice; after that, a $200 rescheduling fee will apply. Weather Policy If it rains, the customer must provide a covered area (such as a tent or patio) for the chef to cook under, ensuring they stay dry. It is the customer’s responsibility to decide and cancel due to inclement weather at least 48 hours before the event. To ensure your event goes smoothly, if there are any changes to the number of guests, please notify us at least 24 hours in advance, so we have enough time to remind the chefs to prepare food for everyone. Thank you for your understanding and cooperation!