What's the cancellation, rescheduling & weather policy?
Cancellations made at least 48 hours before the event are eligible for a full deposit refund. Rescheduling is also free with 48 hours’ notice. For changes made within 48 hours, the deposit may no longer be refundable, and a $200 rescheduling fee may apply.
Weather Policy: If it rains, please provide a covered cooking area, such as a tent or patio, so our chef can cook safely and stay dry. Weather-related cancellations or rescheduling should also be requested at least 48 hours in advance.
Please let us know of any guest count changes at least 24 hours before the event so we can prepare enough food for everyone.
Can you explain the travel fee?
The first 20 miles to your party location are free. Any miles beyond the first 20 miles are charged at $2 per mile.
This travel fee helps cover the chef’s travel time, fuel, and the effort required to bring all cooking equipment to your location, ensuring a smooth and timely hibachi experience.
How Do I Book In San Joaquin?
On the homepage, click “Book Now” (or select your region from the navigation bar) and choose your county. This will take you to the booking page for that location.
Once there, you’ll be prompted to select date and time. Afterward, enter your contact information—name, phone number, and email address are required fields. Be sure to review your entries carefully to ensure accuracy. Next, provide the party details, including the event address, guest composition, food preferences, party occasion, and how you heard about us. Fields marked with an asterisk (*) are mandatory and must be completed, while fields without an asterisk are optional. Lastly, agree to the service terms.
When you’ve filled out all the required fields, click “Confirm Appointment.” The page will briefly load for 3–5 seconds before redirecting you to the confirmation page
Do You Have Insurance?
Yes, we carry our own event liability insurance.
If your venue or building requires proof of insurance, we can provide a Certificate of Insurance (COI) upon request after your booking deposit is completed.
Please feel free to let us know your venue’s specific requirements, and our team will be happy to assist.
What Does the Total Cost Include in San Joaquin?
Your total includes:
***1. Base Cost: $60 per adult, $30 per child, with a $600 minimum.
The base price includes each guest’s choice of two complimentary proteins, plenty of fried rice, vegetables, salad, sauces, and unlimited sake—enough to satisfy your appetite.
***2. Optional Food Upgrades:
Filet Mignon (+$5/portion), Lobster Tail (+$10/portion), Noodles (+$4/portion), appetizers such as Gyoza $10 (6 pcs), Edamame $5, and Sushi options starting at $44/portion.
***3. Travel Fee:
The first 20 miles to your party location are free. Any miles beyond the first 20 miles are charged at $2 per mile.
Please note: The above costs do not include tips, which are paid directly to the chefs after the party. We recommend tipping 20–35% of the service cost, based on the Base Cost + Optional Food Upgrades. Your generosity is much appreciated!
What is on the Menu?
Each guest gets:
Choice of 2 Proteins
Chicken, NY Strip Steak, Shrimp, Scallops or Salmon, Tofu or Vegetarian Options.
Lots of Sake (21+)
Fried Rice
Fresh Cooked Vegetables
Side Salad
Signature Sauce.
Food upgrade options:
* Filet Mignon (+\$5.00)
* Lobster Tail (+\$10.00)
* Appetizers: Gyoza (+\$10.00) (6 pcs)
* Appetizers: Edamame (+\$5.00)
* Stir-fried noodles (+\$4.00)
Additionally, you can choose sushi or buffet options. Please contact customer service for the menu if needed.
What’s the deposit for when booking on your site?
We require a $223.27 payment at booking, which includes a $200 refundable deposit, $16.50 sales tax, and $6.77 Stripe processing fee.
After the event, the $200 deposit will be fully deducted from your final balance.
A 30% deposit is required for orders exceeding $3,000.
Do you Offer Table and Chair Setup?
Table and chair setup is currently available in Austin, TX and Chicago, IL (including nearby areas).
For all other locations, we do not provide setup services. We recommend arranging rentals through a local party rental company.
Not sure if your area is covered? Just reach out—we’re happy to help!
What if someone does not eat meat?
The chefs can provide tofu to meet Vegetarian and Vegan needs. The price per person does not change. Besides, chefs will supplement their dishes with additional extras on cooked veggies etc.
When is the deadline to confirm the party menu (protein list)?
The deadline is 3 days before the party. If not received, we’ll default to chicken and steak, our most popular choices.
What time will the chef arrive?
The chef will try to arrive approximately 15-30 minutes prior to the reservation time. Our set-up process is usually very easy and only takes a few minutes.
Can you Accommodate Dietary Restrictions?
Yes, we can accommodate most dietary
restrictions upon request, which include but are
not limited to:Vegan, Vegetarian, KeGluten-free,
Dairy-free, Halal, Kosher.
Its very important you let your reservation
manager know the exact restrictions before the
party.
Do you offer vegetarian or allergy-friendly options for San Joaquin hibachi parties?
